If you would like to know more Deyada.com, about our company background and our passion for offering you high-quality apparel and shoes, please read our about us page here.
We, at Deyada.com, partners with global merchants and works very closely with skilled tradesmen and print companies in order to provide you with the absolute best quality for the best prices.
Our partners are located throughout different parts of the world including United States, China, Japan, and much more. Our business model and established relationships with our global partners allow us access to jewelry and accessories (the exact same pieces you find available Brand name boutiques and retail stores) at low prices and we pass these affordable prices to you.
Since we ship your product from our partners' facilities from various countries, your purchase(s) could take between 10-25 Days to arrive(After fullfillment), while certain countries could take much longer.
Furthermore, the tracking number is sent via automated email but does take a few days 7-10 for the shipping company to update.
The link does not work immediately and could take a few days. We assure you that all of your purchases are backed by our 100% satisfaction guarantee or your money back.
How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to. Standard Shipping & Handling Charge is US 5.95 to 7.95 depending on the item. You can use our Shipping calculator installed on each product checkout.
Which currency do we use?
- All products are charged in USD. We have a conversion tool to show in your local currency for your reference, the actual conversion rate is based on your card issuer.
Do you ship to my country?
- We ship Worldwide for most of our orders (unless specified on the product page) so it's very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Europe, Canada, and more!
- Do you have sizing charts for your shoes?
Yes, we provide detailed sizing charts along with a product description on individuals products.
My debit or credit card has been declined?
- If unable to complete your purchase because your credit card was declined the easiest way is to use another card. For further information, please contact your bank for more information.
- From our experience there is a higher decline rate for visa/ master debit card or prepaid credit card for the number of reasons:
- Does not support online purchase
- Transaction amount
- Issuer bank blocked suspicious payment
- Insufficient Funds
- Does not support overseas merchant
How long does it take for an order to arrive?
- Custom items such as t-shirts, hoodies, coffee mugs, totes = 1-2 weeks
Canvas Shoes & Pillow Cover = Production Time: 5-7 Days: US, UK, CA, AUS | Delivery Time Estimates: 10-25 Days
- Promotional "just pay shipping and handling" items can take between 3-6 weeks due to higher volume than normal
PLEASE NOTE: In some cases, shipping may take longer due to various factors (Major Holidays eg. Christmas, Chinese New Year, etc)
If your order has been sent we will not be able to issue you a refund. Contact our support for more information.
Can my order be shipped faster?
- Unfortunately, we only have standard shipping and the shipping times will vary the products ordered
Can I change my shipping address after I place my order?
- For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
It's been over 6+ weeks and I have not received my order yet. What should I do now?
- If you have not received your order within the time frame given for your order (see'How long does it take for an order to arrive' above for more information), please contact us and we will look further into your order immediately.
- A few examples for why orders may take longer to arrive at your shipping address:
- the incorrect shipping address was entered when the order was originally placed
- there was an issue with customs which causes a slight delay
- Please contact us if you haven't received your order within the timeframe given. We'll take care of you so rest assured! :)
Can I have a tracking number?
- Tracking number will be sent automatically upon dispatch, please allow a few days for logistic company to update the information. Don't worry if the link did not work after you receive it (this is normal). Unfortunately our global suppliers from our global warehouses do not always provide tracking numbers on discounted/ free items. Please email:email@example.com
I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Why have I not received any order confirmation details?
- Most times this is because our customers have accidentally entered their email information incorrectly, as order confirmation is sent automatically upon payment.
Are the "FREE" items really free?
- YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)
What is your return policy?
- If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, excluding shipping costs.
- All our products carry a 90 days Money Back guarantee. If you're not satisfied with your order we'll gladly give back your money. (Be warned if you do this multiple times, your IP address will be black listed and you will not be able to order from us again)
- Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories. You must provide us an image of the item and email us at firstname.lastname@example.org for replacement.
- Do NOT send the item back to the sender addressed indicated on the package. Please email us for a returning address.
Item has been delivered to the mailbox or delivered in that are stolen?
- We are not responsible for item(s) being misplaced/ stolen after delivered (E.g. after delivered mailbox). We will ensure the item is delivered to your address according to information provided by the logistic company. Customer will be liable for the shipping cost if a replacement item is needed.
Can I exchange for another item?
- Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by the buyer.
- In order for a free exchange to be processed, buyer must provide the following information: reason the shoe didn’t fit (i.e. too small,
too big, too narrow), the new size requested by the customer, customer name, order number
- Refunds will not be issued for sizing disputes, only exchanges are allowed.
- Certain items e.g Shirts are processed automatically upon order confirmation, in this case, we cannot exchange for another item.
- Each supplier will have different terms and conditions. Please contact us via email at LoveDeyada@gmail.com
- Exchanges do not apply to sale item.
How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at LoveDeyada@gmail.com or Contact us HERE where we will promptly get back to you. Our response time normally within 24-48 hours Monday - Saturday, except holiday.