I received a damaged/flawed/incorrect order. What should I do?
If you received a damaged/flawed/incorrect order in the mail, Deyada is here to support you. First, send us a picture for proof and then if you would like a replacement sent or a refund on the affected items.
I would like to change order. What should I do?
Order modifications may only be made if an order is Pending or On-Hold. Once an order has passed into In-Production no order modifications are allowed.
I'm unhappy with shoe size and fit. What should I do?
In the rare event that your are unhappy with the fit of their shoe, Deyada will process a one-time free exchange for your product.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by buyer.
In order for a free exchange to be processed, buyer must provide the following information: reason the shoe didn’t fit (i.e. too small,
too big, too narrow), the new size requested by the customer, customer name, order number.
To reduce the risk of sizing issues, we have provided sizing charts on our individual product pages.
Our policy lasts 90 days. If 90 days have gone by since your purchase; unfortunately, we can not offer you a refund or exchange.
Please contact our head of service at firstname.lastname@example.org